Privacy Policy
Use of your Personal Information.
We may use your Personal Information for the following purposes:
- To manage your reservation and booking.
- To improve our services including to better understand your needs and requests and to tailor our products and services to better suit your desires.
- To send you emails, newsletters, promotions and marketing material about offers at our partner organisations or to contact you by telephone.
- To secure and improve your use of our services.
- To comply with any obligations imposed on us by law.
Collection of Personal Information
We may collect information from you which is:
- General information: this is information which is anonymous data that we use to analyse trends for general use and to help us understand the needs of our customers so that we can improve the quality of your stay with us. General information includes the number of room nights booked and used, where guests are from, room rates, age, gender, purpose of travel and whether the booking is made by telephone, through a booking agency or through our website and services used by guests during their stay our hotel/s.
- Personal information: Personal Information is any information that personally identifies you such as your name, age and date of birth, home address, contact telephone numbers and email address, your driver’s licence and passport, your credit card details, your company name if the travel is for business purposes, your car registration number and how the account will be settled. Personal information may be collected from you if you make an enquiry by telephone, email, via our websites, when you make a reservation or at the time of check in or check out or as a result of your dealings with us during your stay at our hotel/s. Personal information may be collected from a partner organisation, booking agency, a tour operator or an internet reservation system to whom you have provided your Personal Information to make a booking at our Motel. We may also collect Personal Information from you if the law requires us to collect that information.
Links to other websites
Our website and social media content may contain links to third-party websites. Please ensure you read the Privacy Policy relevant to any website you visit as we are not responsible for their privacy practices or content.
Sensitive Information
Sensitive information is information about your origin, beliefs, membership, sexual preferences or health. In ordinary circumstances, Healesville Motor Inn does not collect sensitive information other than information that identifies any memberships that you have.
Healesville Motor Inn will not collect sensitive information from you without your consent. If we collect sensitive information from you, we will disclose to you the reason for seeking it.
Sharing and Dealing with your Personal Information
If you provide Personal Information to us we will only use or disclose that information for the purposes of our business unless:
- You consent to the use or disclosure of your Personal Information; or
- You would reasonably expect that we will use or disclose your Personal Information for that purpose as, for example, making a booking on your behalf with an external service provider; or
- As otherwise required by law or permitted by the Australian Privacy Principles.
You can object to us using your Personal Information as described in this Policy. However, if you do, Healesville Motor Inn may not be able to provide you with the service requested or only on conditions such as, for example, requiring a cash deposit or bond if you do not wish to provide your credit card details to our hotel/s.
You may request that you do not receive direct marketing communications from us. If you make a request, we will respond to that request as soon as reasonably practicable.
You may request that your Personal Information is not provided to our partner organisations.
Healesville Motor Inn does not disclose Personal Information to overseas recipients except to booking agencies which you have used to make a booking with our motels, and which require information to confirm or manage your booking with our motels. In those circumstances Healesville Motor Inn will notify the booking agency of Healesville Motor Inn’s privacy policy and seek an undertaking from that booking agency that it will comply with Healesville Motor Inn’s policy. The personal information which is provided by Healesville Motor Inn to a booking agency is limited to the information required for that purpose of managing your booking.
Cookies
This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies placed on your computer to help the website analyse how users use the site. A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) the first time a computer visits a web site which operates cookies. Cookies are necessary to facilitate online transactions and ensure security. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of our motel’s services. Healesville Motor Inn does not use cookies to keep personal profiles of its customers’ use of the Healesville Motor Inn websites, only to determine the current server to which you are connected on. If your browser is set to refuse cookies, you may not be able to connect to Healesville Motor Inns websites.
Targeted advertisements
Based on your activities on our website, targeted adverts and internet-based offers in the form of varying display banners may be presented to you whilst browsing. Our partner organisations may also use cookies to gather information based on your browsing interests and activities to provide you with advertising.
Protection of your Personal Information
We are committed to take reasonable precautions to protect the security of your Personal Information. This includes limiting access to our computer systems by use of passwords and other security devices and to prevent unauthorized access, modification, use or disclosure and backup systems to prevent accidental or malicious loss of data or information.
We will take such steps as are reasonable to destroy any Personal Information that we have about you if there is no longer any need for us to keep that information.
Anonymity and Pseudonymity
If you wish to stay in our hotels on an anonymous basis, we may be able to accommodate your request, but we cannot guarantee it. You will not be able to make a booking in advance.
At the time of check in, if you do not wish to provide credit card details, you must pay for the cost of your stay in full in advance and you will be required to pay in cash a bond on account of services or facilities that are provided to you during your stay at our hotel/s. The cash bond will be refunded to you on your departure provided that your room is left in good order and you have paid for all services supplied by our hotels and there are no other outstanding liabilities such as mini bar.
Age Restrictions
We do not knowingly collect personal information from or target individuals under the age of 18. If you are a parent or legal guardian and know of or have reason to believe your children under the age of 18 have provided us with personal information without your permission, please contact us.
Availability Healesville Motor Inn Privacy Policy
Healesville Motor Inn’s Privacy Policy is available on its website. Alternatively, you can obtain a copy of this by making a written request to Healesville Motor Inn.
Contact us regarding our Privacy Policy
Questions or comments regarding our Privacy Policy should be directed in the first instance to the Manager as follows:
Managers Email: [email protected]
Write to: 45 Maroondah Hwy, Healesville Vic 3777
If you have a complaint
If you feel that Healesville Motor Inn has not treated your Personal Information in accordance with our Privacy Policy or in accordance with the Australian Privacy Principles, we invite you to contact us by directing your complaint to the Marketing Manager at the above address.
Updates to this Privacy Policy
By using our website, you agree to this Privacy Policy. Stated at the end of this Privacy Policy is the last date it was updated. We reserve the right to modify this Privacy Policy at any time. We encourage you to check our website regularly for any updates to this Privacy Policy.
