Terms & Conditions
Gleneil Pty Ltd, ACN 615 639 373 As Trustee for The Noffke Family Trust ABN 81 383 092 583 Trading as Healesville Motor Inn.
A valid credit card is required to guarantee all online bookings. We only accept Visa and or Mastercard credit cards. This card may also be used for any charges remaining unpaid on check out.
Check in is from 2pm. Your room may be available prior to this time; however we cannot guarantee access before 2pm.
Check out is 10am. Early check in or late check out may be available by arrangement subject to availability, extra charges may occur.
By agreeing to these terms and conditions you acknowledge that the named guest will be personally liable for all accommodation and incidental costs charged to the room after check in, for any loss or damage to the room during their stay, for any cancellation or non-arrival fees, and for any debt collection costs incurred.
CANCELLATION POLICY
Cancellations or changes to bookings for rooms must be made at least 24 hours (2pm) prior to the check in date and time or you will be charged the full amount of the booking for the first night from the credit card provided.
NON-SMOKING
In the event of any physical evidence, or residual odour, which indicates that smoking of any form has taken place inside a guest room, a charge of $250 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in. This charge will cover the cost of steam cleaning the carpet and other soft furnishings, and of laundering all bedding.
ZERO TOLERANCE PARTY POLICY
In the interests of quiet enjoyment and respect for all guests at the motel, a no party policy applies to all guests staying at the property. Guests are expected to be respectful of other guests at all times, and to be quiet between 9pm and 7am. No group congregations in individual guest rooms is permitted or tolerated. Immediate eviction with no refund applies to any breaches of this policy.
PETS
With the exception of Sight and Hearing assistance dogs, all pets are strictly forbidden inside guest rooms.
Any guests breaching this rule will face immediate eviction and a $200 cleaning fee for carpet and any soft furnishings effected.
Pets in vehicles may only be permitted by prior specific arrangement.
PROPERTY DAMAGE
Any damage to motel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
MANAGERS DISCRETION
Management is entitled to exercise discretion and either revoke a booking or resell a room in the following instances:
If a guest arrives to check-in in an intoxicated or disruptive state
Has not confirmed the booking or forwarded deposit monies by the required date
Fails to arrive within a reasonable time of the advised ETA. The onus is on the guest to advise of any delays for arrival time.
Group Bookings will be accepted at the discretion of the managers after an assessment has been made as to any likely disruption to other guests.
The owners of the premises will not be liable for damage or loss of guest property.
REFUND POLICY
For a stay of 1 night that is cancelled within the 48hrs of the booking you will not receive a refund.
For a stay of 2 or more night that are cancelled within the 48hrs of the booking. You will be eligible for a refund for all night except the first night.
Refunds will be processed within 7 days of the cancellation.
Payments will not be processed any early than 48hr prior to booking.
Any changes to bookings for rooms must be made at least 48 hours prior to the check in date and time or you will be charged the full amount of the booking for the first night from the credit card provided.
To make changes to your booking please phone 03 5962 5188 or email [email protected]
